Shipping Policy
Shipping & Delivery
Processing Time: Orders are checked, packed and dispatched within 1-3 business days.
Delivery Time: 8-15 business days once dispatched.
Total time from order to doorstep: roughly 2 to 4 weeks.
Coverage: We ship worldwide.
Tracking: You will get a confirmation email with a tracking number the moment he ships. International tracking can take 3-5 days to show its first scan, and may go quiet for several days while the parcel moves between countries. This is normal and does not mean it is lost.
Christmas cut-off: Order by 15 November to be confident he arrives in time. We cannot guarantee pre-Christmas delivery on orders placed after that.
Where we ship from: Climbing Claus ships from our overseas fulfilment partner. That is how we keep his price where it is, and it is why he takes a little longer to arrive than something sitting in a local warehouse. Expedited shipping is not available.
Shipping FAQ
How much is shipping?
It is calculated at checkout based on your address and the option you pick. Rates start at $6.90. International rates are quoted live by the carrier, so you see the real cost before you pay.
My tracking has not updated in days.
That is normal on international orders. Tracking can take 3-5 days to show its first scan, and it often goes quiet for several days while the parcel moves between countries. If it has not updated for 15 business days, email support@myclimbingclaus.com and we will sort it out.
Will I have to pay customs or import duties?
Possibly, depending on your country. Any import duties or taxes are set by your own government and are the recipient's responsibility. They are not included in the item price or shipping cost.
I entered the wrong address.
Email support@myclimbingclaus.com straight away. We can change an address any time before dispatch, but not after. Parcels returned to us as undeliverable are refunded minus the shipping cost.
What if he arrives damaged, or does not arrive at all?
Email support@myclimbingclaus.com within 30 days with your order number and a photo or short video. We will replace him or refund you in full, and you will not need to post anything back.